Terms & Conditions

Age Of Consent

By entering www.surebuy365.com, you declare that you are 21 years of age or above or have the legal right to possess adult products in your area or community. If you are not, please leave at once.

Return or Exchange Policy

surebuy365.com will check all products and ensure they are in good condition before we send them to you.

We are unable to offer an exchange or return of products for change of mind on sex toys simply due to health & hygiene reasons. Kindly choose well before you buy.

However, if you feel that your product is faulty, do notify us within 24 hours from the date you receive your product. We will advise you accordingly.

At surebuy365.com, we will always endeavor to keep our customers happy and satisfied.

Product Unavailability (Out Of Stock)

Our Customer Service will notify you for Out Of Stock products. We will advice you accordingly on refunding of payment or exchanging for other products.

Order Not Delivered

Shipment Tracking number will be provided for all orders. Kindly note that you/someone need to be at the given address to acknowledge the parcel. If not, you will need to collect the parcel on your own the the courier company branch. When you place the order, please choose the courier company you are familiar with and ensure that you are available to acknowledge the parcel during the delivery. Please understand that the courier companies in Malaysia handle a lot of parcels/shipments everyday. They do not work for you alone, so be reasonable and patience when there is a delay.

Fee On Returned Parcel Due To Non Acknowledgement

Should your parcel not delivered, courier companies will require you to do self collection at their branch. This is a very standard procedure and normally you will be given 7 working days to collect your parcel. Please copy and bring along your shipment tracking number if you need to self collect your parcel. If your parcel was returned due to non collection/acknowledgement, we do charge a FEE of 50Baht or 10% of the total amount purchase (whichever is higher) for re-shipping or cancellation of order.

Products Pictures, Videos & Descriptions (Marketing Material)

All marketing materials were taken at close proximity and mostly provided by the manufacturers or brand owners. If you need further clarification on size, colors, quality and function, please feel free to drop us an email or call our Customer Service.


surebuy365.com reserves the right to amend the Terms & Conditions without prior notification. When you purchase from surebuy365.com, you agree to the above terms and conditions. If you do not agree, you should not make any purchases.